Cozy Knit Poncho Cape

We offer a 30-day return window starting from the date your order is delivered. Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories.

Restocking Fee: We do not charge any restocking fees ($0).

Return Shipping Costs:
– Defective or incorrect items: Return shipping is free.
– Change of mind: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refund Timeline: Once your return is received and inspected, approved refunds are processed within up to 7 business days, depending on your payment provider.

If you wish to request a return, exchange an item, or need more details about non-returnable items, please review our full Refund & Return Policy or contact our support team.

We offer free shipping on all orders within the United States, with no minimum purchase required. Any applicable shipping costs will always be clearly displayed at checkout before you complete your purchase.

Processing & Delivery Times:
Orders are processed within 1–2 business days. Once shipped, delivery takes approximately 3–7 business days, resulting in an estimated total delivery time of 4–9 business days. Orders placed after 5:00 PM (GMT-5) will be processed on the next business day.

Carriers: We ship orders using trusted carriers such as USPS, UPS, and FedEx, depending on the destination.

For full details about shipping locations, carriers, tracking, and delivery issues, please review our Shipping Policy.

If you have any questions or need assistance, our customer support team is happy to help.

Email: info@expressalone.com
Phone: +1 386 2892941

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (GMT-5)
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours. For full business details, please visit our Contact Us page.