Privacy Policy
Last Updated: January 2025
1. Introduction
Express Alone Limited operates expressalone.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of our site.
We use your personal information only for providing and improving the site. By using our service, you agree to the collection and use of information in accordance with this policy.
2. Company Information
This website is owned by Express Alone Limited. Our company address is specified in the first section of our website:
Express Alone Limited
25 Durham Street
Frankton, Hamilton 3204
New Zealand
For any privacy-related inquiries, please contact us at support@expressalone.com
3. Information We Collect
3.1 Personal Information
We may collect the following types of personal information:
- Contact information including email address
- Name and contact details when you reach out to us
- Age verification data to comply with legal requirements
- Game preferences and playing history
- Device information and IP addresses
3.2 Automatically Collected Information
When you visit our site, we automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address and general location data
- Pages visited and time spent on each page
- Referring website addresses
3.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
4. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our service
- To verify age and comply with legal requirements
- To notify you about changes to our service
- To provide customer support
- To gather analysis or valuable information to improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
- To provide you with news and information about our games
5. Data Storage and Security
The security of your personal information is important to us. We strive to use commercially acceptable means to protect your personal information.
We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Your information is stored on secure servers located in New Zealand and may be processed by staff operating outside New Zealand who work for us or for one of our suppliers.
6. Data Retention Period
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Game data and preferences are stored locally on your device and can be cleared at any time through your browser settings.
7. Your Rights
Under data protection laws, you have rights including:
- Right to Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate information
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can request that we restrict processing of your data
- Right to Data Portability: You can request transfer of your data to another organization
- Right to Object: You can object to our processing of your data
To exercise any of these rights, please contact us at support@expressalone.com
8. Cookies Policy
We use cookies to distinguish you from other users of our website. This helps us provide you with a good experience and allows us to improve our site.
8.1 Types of Cookies We Use
- Essential Cookies: Required for the operation of our website
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can impact your user experience.
9. Third-Party Services
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
10. Analytics
We may use third-party service providers to monitor and analyze the use of our service. This data helps us understand user behavior and improve our offerings.
11. Children's Privacy
Our service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
12. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@expressalone.com
- By email: info@expressalone.com
- By email: contact@expressalone.com
- By visiting our contact page: Contact Us
15. Compliance
We are committed to complying with the Privacy Act 2020 (New Zealand), GDPR requirements, and other applicable data protection regulations.
For information about your GDPR rights, please visit our GDPR Rights page.